How Mr Fortune Handles Personal Information
Mr Fortune processes personal information in connection with the operation of its website, accounts, gaming services and related communications. This Privacy Policy applies to personal data handled through those services and is intended for users accessing Mr Fortune from New Zealand.
By creating an account, using the website or communicating with us, you acknowledge that information may be handled in accordance with this Policy. Where a particular service involves additional privacy terms or notices, those terms may apply alongside this Policy.
We handle personal information only for purposes connected with providing, administering, securing and improving our services, or where processing is permitted or required by applicable law.
Information Connected With Your Mr Fortune Account
When you register or maintain an account, we may receive information such as your name, contact details, date of birth, account credentials, transaction-related information and other details provided during account activity.
Additional information may be requested where identity, age, account ownership or compliance checks are required. The information requested will depend on the circumstances and the services being used.
We may also retain records of communications with our support team, account activity, requests submitted to us and other information necessary to administer the relationship with you.
You are responsible for ensuring that information supplied to Mr Fortune is accurate and kept reasonably current. If circumstances require us to verify information, we may request supporting documentation before completing a particular account-related process.
Technical Information Collected Through Mr Fortune
When you access our website, certain technical information may be generated or recorded automatically. This can include an IP address, browser type, operating system, device characteristics, language preferences, access times, pages viewed and information concerning interactions with the website.
We use this information to operate and maintain website functionality, identify technical problems, monitor security, understand how services are used and investigate activity that may compromise an account or the website.
Information generated through cookies and similar technologies may also be associated with your website activity. The availability and configuration of particular technologies can depend on the device, browser and services you use.
Why Mr Fortune Uses Personal Data
Personal information may be used for several operational purposes, including:
- creating and administering user accounts;
- processing account-related requests and transactions;
- verifying identity, age and account information where required;
- maintaining records associated with account activity;
- detecting fraud, misuse, suspicious activity and security threats;
- meeting applicable legal or regulatory obligations;
- providing customer communications and responding to enquiries;
- maintaining, testing and improving website functionality;
- managing responsible gambling and player-protection processes where relevant;
- sending marketing communications where permitted and where applicable preferences allow them.
The information we use depends on the circumstances. Some processing may be necessary to provide a requested service, while other processing may be carried out because it is required by law, necessary for security or otherwise permitted under applicable privacy requirements.
Mr Fortune, Verification and Account Security
Account information may be reviewed when necessary to establish that an account is being used by the person entitled to use it. Verification can involve requesting additional information or documents where appropriate.
We may process information connected with fraud prevention, financial crime controls, responsible gambling measures, account security and other compliance requirements. Such checks may be performed during account use or at another stage where circumstances require them.
We also use appropriate technical and organisational measures intended to reduce the risk of unauthorised access, loss, alteration or disclosure of personal information. No method of transmission or electronic storage can be treated as completely risk-free, and users should take reasonable steps to protect their account credentials and devices.
When Information May Be Shared
Mr Fortune may disclose personal information to third parties where this is necessary for legitimate operational purposes, permitted by applicable law or required by a legal obligation.
Recipients may include service providers supporting website operations, payment or transaction processing, technology services, security functions, identity or verification processes, communications and other business activities. Information may also be disclosed to professional advisers, authorities or other parties where a lawful requirement applies.
Where third-party providers process information on our behalf, access is limited to what is relevant to the service being provided and subject to applicable contractual, security or legal requirements.
Personal information may also be disclosed where necessary to investigate suspected fraud, protect the rights or security of Mr Fortune or another person, or respond to a valid legal process.
Marketing Choices and Website Technologies
Where marketing communications are permitted, Mr Fortune may use contact information to send service-related or promotional communications in accordance with applicable requirements and the preferences available to the user.
You may be able to change marketing preferences or stop receiving certain promotional communications. Transactional, security or other essential account messages may continue where they are necessary to administer the account or provide a requested service.
Cookies and related technologies may be used for functions such as maintaining sessions, remembering preferences, measuring website activity, supporting security and understanding technical performance. Available controls may depend on your browser, device and the particular technology involved.
Retention, International Handling and Privacy Controls
Mr Fortune retains personal information for as long as reasonably necessary for the purposes for which it was collected, including account administration, security, dispute handling and legal or regulatory record-keeping. The applicable period can vary according to the type of information and the circumstances of its use.
Information may be processed or stored in countries other than New Zealand where service providers or operational arrangements require this. Where such handling occurs, applicable privacy and data-protection requirements are taken into account.
Users in New Zealand may have rights concerning personal information held about them, subject to applicable law. Depending on the circumstances, this may include requesting access to personal information, seeking correction of inaccurate information, or raising a concern about how information has been handled.
A request relating to personal information should contain enough detail for us to identify the relevant account or records. We may need to verify the identity of the person making a request before providing information or making changes.
Privacy Enquiries and Changes to This Policy
If you have a question, concern or request relating to the handling of your personal information by Mr Fortune, you may contact us through the privacy or customer-service contact route made available on the website.
We may need additional information to investigate a privacy request or confirm that the request relates to the correct individual.
This Privacy Policy may be revised when our services, operational arrangements or applicable legal requirements change. The updated version will apply from the date it is made available through the website, unless a different effective date is stated. Continued use of relevant services after an update may be subject to the revised Policy.
